ADDRESSWATCH HELP
AddressWatch Support
AddressWatch provides building-scoped monitoring and property intelligence for supported New York City public-record sources. If you need help with your account, monitored buildings, reports, notifications, or the iPhone application, contact us at support@addresswatch.com.
For the fastest assistance, email support@addresswatch.com from the email address associated with your AddressWatch account. Include a short description of the issue and the monitored building address or BIN when relevant.
Do not include passwords, full payment-card details, or other highly sensitive information in a support email.
Signing in
Confirm that you are using the email address associated with your AddressWatch account. If your session has expired, return to the sign-in screen and authenticate again. Contact support if you cannot regain access.
Monitored buildings and property information
AddressWatch associates supported public records with verified physical buildings. If a building appears incorrect or a record appears to be associated with the wrong property, contact us with the address and BIN shown in the application.
Reports and public records
Official public-record sources remain authoritative. Information may be delayed, incomplete, changed, or corrected by the originating agency. Contact us if an AddressWatch report or application view appears inconsistent with its linked source.
iPhone notifications
To receive AddressWatch alerts, notifications must be enabled both in the AddressWatch application and in iOS Settings. Notification availability and timing may depend on Apple, device connectivity, supported source updates, and AddressWatch delivery systems.
If notifications are disabled at the operating-system level, open iOS Settings, select AddressWatch, select Notifications, and enable the desired notification options.
Billing and subscriptions
The AddressWatch iPhone application is a companion experience for existing AddressWatch customers. It does not offer account creation or purchasing inside the application. Subscription and billing management occur through the AddressWatch website and its payment provider.
For billing assistance, contact support@addresswatch.com.
To request deletion of an AddressWatch account and associated personal information, email support@addresswatch.com from the email address associated with the account. Use the subject line:
Account Deletion Request
We may take reasonable steps to verify account ownership. Deletion may permanently remove access to monitored buildings, reports, notifications, and related account information. Certain limited records may be retained when reasonably necessary for security, fraud prevention, transaction records, disputes, or legal compliance.
AddressWatch provides informational summaries and AI-assisted insights based on supported public-record information. It does not provide legal, engineering, safety, habitability, or compliance advice. Users should consult the originating public agency or an appropriate qualified professional when authoritative guidance is required.
For information about how AddressWatch collects, uses, and protects information, review the